If we’ve asked you to send us an e-mail ( [email protected] ) , for the process to run smoothly, we will need:

If you purchased your device form us directly via our https://DroidBOX.co.uk web site:

  • The six digit order code and e-mail address you used with our site

If you came to us via Amazon:

  • The order ID (17 digits long, for example 321-4567890-8765432) and your Amazon account-registered e-mail address

If you are an eBay customer of ours:

  • The transaction ID (25 digits long, for example 234567890123-8765432109876) and your eBay user ID

Please also include:

  • Your full name and the postcode your DroidBOX® device was delivered to.