We have collected all information to troubleshoot your device in one place.
We have also created some support resources for customers who have the LibreELEC operating system installed on their device. https://droidbox.co.uk/how-to/libreelec-basics covers the fundamentals, whilst https://droidbox.co.uk/how-to/topic/libreelec is a collection of articles related to LibreELEC
My WiFi isn’t working
Click Settings > (for some devices, you’ll need to now click Network Connections)> Check WiFi is enabled > Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols area of on screen keyboard to add any symbols that may be in your password).
If you have an iMX6/MX2 then there is a video showing a fix if your wifi will not turn on.
ISP specific connection issues
https://droidbox.co.uk/how-to/uk-isps-blocking-content-how-to-remove-their-filters/ – Customers who use Virgin, BT, TalkTalk, Sky or EE as their internet provider should all check the link above. Some ISPs put blocks in place that will severely limit what you can watch.
The DroidBOX® device
For help with LibreELEC powered (MCE) devices please see https://droidbox.co.uk/how-to/topic/libreelec
My DroidBOX® doesn’t turn on or I can’t see anything on the TV?
Visit https://droidbox.co.uk/how-to/your-tv-isnt-showing-any-picture/ to check through the basics to ensure all is set correctly.
I’m having a hard time using the infrared remote control that came with my DroidBOX. Is there anything else I can use to make navigating the DroidBOX® Streaming Box and Kodi easier?
The basic infrared controller that comes with your DroidBOX® Streaming Box is designed to perform basic functions, but moving the on screen cursor and typing can take a while. Please see https://droidbox.co.uk/how-to/remote-control-infrared-basic-or-premium/ for more information.
Although these USB controllers can be bought with all our devices, they are definitely not the only USB devices that can used to navigate and use your DroidBOX® Streaming Box with Kodi. There are many types and options with USB controllers and most USB control devices will work with the DroidBOX® units.
How do I adjust display size for my TV?
If videos or the entire interface is cropped, so there are sections missing from the top, left, right or bottom parts of the screen, please visit https://droidbox.co.uk/how-to/screen-squashed-or-stretched/ to check how to reconfigure your device to match your TV’s capabilities.
How do I adjust the date & time?
If you suspect the date is wrong on your DroidBOX®, or the clock is always off by a few hours, then https://droidbox.co.uk/how-to/where-is-time/ should help.
How to do I hook up my USB wireless keyboard and or mouse to my DroidBOX® box?
Simply plug in the USB dongle that comes with your wireless USB keyboard or mouse (look in the back of the keyboard) into one of the USB ports on the DroidBOX® box. You do not need to reboot your Box; your USB device should begin working once you have plugged it in. If it doesn’t refer to the manual for the pairing procedure.
What is the difference between XBMC and Kodi?
Please visit https://droidbox.co.uk/how-to/xbmc-kodi-dbmc-droidbox-media-centre-or-spmc/ to learn more.
Accessing Favourites on the XBMC/Kodi homepage
To access your favourites you will need to click on the star icon at the bottom left side of the XBMC/Kodi home screen (some newer skins will store the favourites shortcut within the main menu). Simply click on the star icon and a menu will slide out from the right side of the screen. Scroll over to that menu and choose the favourite you wish to view.
How do I add more favourite’s to XBMC/Kodi and access my favourite’s while using XBMC/Kodi?
When you find a TV series or HD movie that you want to save as a favourite you need to highlight your choice and click C on your USB wireless keyboard or the Menu button (normally this has two to four horizontal lines on it) on your remote. This will bring up the menu and you will be able to click on “Save as a Favourite”.
If you add the main folder of a show as a favourite it will bring you back to that folder when you select the favourite later. If you choose a season as a favourite it will bring you back to that season when you click on the favourite later. Please note that some add-ons only save favourite’s in that particular Add on and not on the XBMC/Kodi homepage. This video shows more about saving favourites
Customizing your XBMC/Kodi Homepage (Shortcuts)
If using the Confluence or Confluence Customizable Mod skins, scroll over to System on the right end of the main menu > click Settings > click Appearance > Just under where the Skin in use is mentioned, there is a settings link below it, click this> click on add on short cuts. There will be different areas to add different types of shortcuts (Video, Music, Programs). Click on 1-7 and choose the add-ons you wish to have as a short cut on your XBMC/Kodi homepage.
I have Jigsaw images after updating
Locate the File Manager HD or ES File Explorer apps on your device. If you cannot find it or a similar File Manager you can download it here. You need to locate the textures.db file and delete it. You can find this in Android/data/org.xbmc.xbmc/Files/xbmc/userdata/database/ now locate and Delete textures db file. Now restart your device.
The part in italics (org.xbmc.xbmc) will mention kodi or spmc on most models now.
XBMC/Kodi performance related issues
I clicked on a stream source to watch a movie or TV show and I got a pop up that says “File not found” or “Source is unavailable”
When I try to find a TV Show, HD Movie or live sports stream I get an error that says “Network not available” or “Script Error”
My Device is running slow, how can I fix this?
Sometimes the Cache in XBMC/Kodi gets full. This can slow the performance of XBMC/Kodi and cause buffering issues. You can fix this by following these instructions: Click settings under Apps > Click Apps > Find XBMC or Kodi and click on it > click Clear cache, wait for your cache to go get to 0. Restart XBMC/Kodi and let it complete its first run. Remember, each Add-Ons is separately managed by a Third Party that is not affiliated with DroidBOX.co.uk. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering.
If for any reason XBMC/Kodi is not working properly, Freezing or you are getting Script Errors please follow the steps in this video.