We have collected all information to troubleshoot your device in one place.


We have also created some support resources for customers who have the LibreELEC operating system installed on their device. https://droidbox.co.uk/how-to/libreelec-basics covers the fundamentals, whilst https://droidbox.co.uk/how-to/topic/libreelec is a collection of articles related to LibreELEC

Connection issues

My WiFi isn’t working
Click Settings > (for some devices, you’ll need to now click Network Connections)> Check WiFi is enabled > Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols area of on screen keyboard to add any symbols that may be in your password).
If you have an iMX6/MX2 then there is a video showing a fix if your wifi will not turn on.

ISP specific connection issues

https://droidbox.co.uk/how-to/uk-isps-blocking-content-how-to-remove-their-filters/ – Customers who use Virgin, BT, TalkTalk, Sky or EE as their internet provider should all check the link above. Some ISPs put blocks in place that will severely limit what you can watch.


The DroidBOX® device

For help with LibreELEC powered (MCE) devices please see https://droidbox.co.uk/how-to/topic/libreelec


My DroidBOX® doesn’t turn on or I can’t see anything on the TV?
Visit https://droidbox.co.uk/how-to/your-tv-isnt-showing-any-picture/ to check through the basics to ensure all is set correctly.

I’m having a hard time using the infrared remote control that came with my DroidBOX. Is there anything else I can use to make navigating the DroidBOX® Streaming Box and Kodi easier?
The basic infrared controller that comes with your DroidBOX® Streaming Box is designed to perform basic functions, but moving the on screen cursor and typing can take a while. Please see https://droidbox.co.uk/how-to/remote-control-infrared-basic-or-premium/ for more information.

Although these USB controllers can be bought with all our devices, they are definitely not the only USB devices that can used to navigate and use your DroidBOX® Streaming Box with Kodi. There are many types and options with USB controllers and most USB control devices will work with the DroidBOX® units.

How do I adjust display size for my TV?
If videos or the entire interface is cropped, so there are sections missing from the top, left, right or bottom parts of the screen, please visit https://droidbox.co.uk/how-to/screen-squashed-or-stretched/ to check how to reconfigure your device to match your TV’s capabilities.

How do I adjust the date & time?
If you suspect the date is wrong on your DroidBOX®, or the clock is always off by a few hours, then https://droidbox.co.uk/how-to/where-is-time/ should help.

How to do I hook up my USB wireless keyboard and or mouse to my DroidBOX® box?
Simply plug in the USB dongle that comes with your wireless USB keyboard or mouse (look in the back of the keyboard) into one of the USB ports on the DroidBOX® box. You do not need to reboot your Box; your USB device should begin working once you have plugged it in. If it doesn’t refer to the manual for the pairing procedure.


XBMC/Kodi tips

What is the difference between XBMC and Kodi?
Please visit https://droidbox.co.uk/how-to/xbmc-kodi-dbmc-droidbox-media-centre-or-spmc/ to learn more.

Accessing Favourites on the XBMC/Kodi homepage
To access your favourites you will need to click on the star icon at the bottom left side of the XBMC/Kodi home screen (some newer skins will store the favourites shortcut within the main menu). Simply click on the star icon and a menu will slide out from the right side of the screen. Scroll over to that menu and choose the favourite you wish to view.

How do I add more favourite’s to XBMC/Kodi and access my favourite’s while using XBMC/Kodi?
When you find a TV series or HD movie that you want to save as a favourite you need to highlight your choice and click C on your USB wireless keyboard or the Menu button (normally this has two to four horizontal lines on it) on your remote. This will bring up the menu and you will be able to click on “Save as a Favourite”.

If you add the main folder of a show as a favourite it will bring you back to that folder when you select the favourite later. If you choose a season as a favourite it will bring you back to that season when you click on the favourite later. Please note that some add-ons only save favourite’s in that particular Add on and not on the XBMC/Kodi homepage. This video shows more about saving favourites

Customizing your XBMC/Kodi Homepage (Shortcuts)
If using the Confluence or Confluence Customizable Mod skins, scroll over to System on the right end of the main menu > click Settings > click Appearance > Just under where the Skin in use is mentioned, there is a settings link below it, click this> click on add on short cuts. There will be different areas to add different types of shortcuts (Video, Music, Programs). Click on 1-7 and choose the add-ons you wish to have as a short cut on your XBMC/Kodi homepage.

I have Jigsaw images after updating
Locate the File Manager HD or ES File Explorer apps on your device. If you cannot find it or a similar File Manager you can download it here. You need to locate the textures.db file and delete it. You can find this in Android/data/org.xbmc.xbmc/Files/xbmc/userdata/database/ now locate and Delete textures db file. Now restart your device.
The part in italics (org.xbmc.xbmc) will mention kodi or spmc on most models now.


XBMC/Kodi performance related issues

I clicked on a stream source to watch a movie or TV show and I got a pop up that says “File not found” or “Source is unavailable”

When I try to find a TV Show, HD Movie or live sports stream I get an error that says “Network not available” or “Script Error”

My videos buffer a lot
For all of these queries, please read through https://droidbox.co.uk/how-to/videos-buffering/ and watch https://www.youtube.com/watch?v=5V6cZ9p045w.

My Device is running slow, how can I fix this?
Sometimes the Cache in XBMC/Kodi gets full. This can slow the performance of XBMC/Kodi and cause buffering issues. You can fix this by following these instructions: Click settings under  Apps > Click Apps > Find XBMC or Kodi and click on it > click Clear cache, wait for your cache to go get to 0. Restart XBMC/Kodi and let it complete its first run. Remember, each Add-Ons is separately managed by a Third Party that is not affiliated with DroidBOX.co.uk.  There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering.
Resetting XBMC
If for any reason XBMC/Kodi is not working properly, Freezing or you are getting Script Errors please follow the steps in this video.

  • james Haldane

    Having problems getting Sony wireless headset to connect to droid box T8/S by Bluetooth

    • Can you open the OTA Updater application on your T8-S and let us know via e-mail ( support@DroidBOX.co.uk ) the numbers it reports there. We did have a bluetooth audio bug discovered, however the last couple of firmware updates have had a fix in place.

    • Eugene

      If your problems remain (long delay with this response, Disqus issues, our apologies), let us know the details via support@DroidBOX.co.uk with your order ID please.

  • Vicky Shields

    When I click on Kodi it takes me straight into Wookie and I can’t find a way to get to the main Kodi page to install anything else? Any tips? (It’s probably something simple that I am just missing :S )

  • Andrej Kolonin


    you should switch to confluence skin in Kodi. See this video for instructions – https://www.youtube.com/watch?v=mgOn1WLBmUA

  • Simon Kenny

    My droidbox can not find my location and it is currently set to shanghi it will not let mw change it….

  • Liam Gregg

    Instead of clicking kodi I clicked the orange kodi media center and it said not available but not anything I click it says not available but let me do it still?

    • DroidBOX

      Liam, please drop us an e-mail with your order ID and an exact breakdown of what you click on, and what appears on screen, we’ll get you sorted out.

  • Lisa

    I am getting a chiming noise like an alarm going off every hour or so what would this be?

  • Whitney Botham

    I have added exodus. Been working fine for a while now won’t let me watch anything and it says exodus error check the log for more details. I have no idea what this means and cannot figure out how to get it working again

    • Whitney Botham

      I have droidbox T8-8 plus v2

    • DroidBOX

      If you pop over to the Add-ons section at https://DroidBOXForums.com , the community there discuss which add-ons are offline right now or have moved, Exodus needs to be installed from a different source to work now. (DroidBOX staff are unable to directly advise/support 3rd party add-ons and applications)

  • zeev

    I’ve purschased the new DroidBox Go V3,
    But i can’t see where is the app for HDMI IN, so i can’t connect anything actually directly via the HDMI port, could you please help ?
    Also when we try to OTA update it’s says Wrong Device ID ?

    Could you please answer ?

    Best Regards

  • Len Arneil

    Hi, I have a Droidbox T95. I recently installed IPVANISH. All went well until I connected to the app. The screen I get is too big for the tv screen. I get most of the connected screen but only a small part of the graph and can not use the disconnect button as I can’t see/access it.

    It works fine on my other devices, font, tablet and Fire TV box.

    Any ideas?

  • david allen

    hi,my t8s is stuck on openelec.ive tried reset but nothing,pls help