Common questions and solutions

Getting started

Setting up a Kids Profile for DroidBOX®

Fixing known issues

How to fix “Kodi 4 DroidBOX® has been denied superuser permission” error
How to fix Kodi blank keyboard error
BT Home Hub Parental Controls causing Script Errors
How to reinstall XBMC on DroidBOX® X7/X7 Ultimate
How to use Quick Support

Setting up a Kids Profile for DroidBOX®

It can be handy to set up a kids profile so they can safely watch media without the chance of them seeing something they shouldn’t.

 

 

How to fix “Kodi 4 DroidBOX® has been denied superuser permission” error

Kodi needs access to areas of the operating system that is normally locked safely away. If you block it from this access it cannot perform properly. If you accidentally block it, this video will show you how to grant superuser access at a later stage.

 

How to fix Kodi blank keyboard error

Kodi ships without a default keyboard nationality selected. This often results in a blank keyboard. The fix is quite simple and can be seen below.

 

How to reinstall XBMC/Kodi/SMPC

Before doing a factory reset, it might be worthwhile deleting XBMC/Kodi/SPMC from your machine and reinstalling it. The video below shows you how to do this.

 

BT Home Hub Parental Controls causing Script Errors

The BT Home Hub cause a few issues, which can be easily fixed with a few simple steps seen in the video below.

Some more links on the ISP’s blocking content (Virgin & BT Customers):
https://droidbox.co.uk/blog/faq-2/bt-are-your-isp-and-droidbox-wizard-or-add-on-problems/
https://droidbox.co.uk/blog/faq-2/uk-isps-blocking-content-how-to-remove-their-filters/

Alternatively, see the BT webpage – Stay safe with BT Parental Controls

 

How to use Quick Support

You may encounter an issue that you cannot solve yourself or using one of the many helpful videos on this site and YouTube. If you call our support team, they may need to “remote” into your DroidBOX® to help you solve the issue. To do this they use software called Quick Support. You can see what you will need to do on their request in the video below.