Common questions and solutions

Getting started

Getting your T8 set up at first use
How to install Showbox and Mobdro
Setting up a Kids Profile for DroidBOX®

Fixing known issues

How to reinstall DroidBOX® Media Center (KODI,SPMC,XBMC)
How to fix “Kodi 4 DroidBOX® has been denied superuser permission” error
How to fix Kodi blank keyboard error
How to factory reset your T8
BT Home Hub Parental Controls causing Script Errors
How to use Quick Support

Getting your T8 set up at first use

Before running your T8 for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network among other things.

 

How to install Showbox and Mobdro

Showbox is a great app which allows you to download a program and store it on a local drive. Mobdro is another media streaming service that allows you to watch media from across the web.

 

Setting up a Kids Profile for DroidBOX®

It can be handy to set up a kids profile so they can safely watch media without the chance of them seeing something they shouldn’t.

 

How to fix “Kodi 4 DroidBOX® has been denied superuser permission” error

Kodi needs access to areas of the operating system that is normally locked safely away. If you block it from this access it cannot perform properly. If you accidentally block it, this video will show you how to grant superuser access at a later stage.

 

How to reinstall DroidBOX® Media Centre based on Kodi/SPMC

Sometimes you might need to reinstall the DroidBOX® Media Centre, these simple steps will help you get the most recent version for Kodi/XBMC/SPMC

 

How to fix Kodi blank keyboard error

Kodi ships without a default keyboard nationality selected. This often results in a blank keyboard. The fix is quite simple and can be seen below.

 

How to factory reset your T8

Sometimes the simplest thing to to do to solve issues with your device is to do a factory reset. This will restore the DroidBOX® back to the condition it was in when you took it out of the box the first time. Ideally you should only do this if instructed by a DroidBOX® support person, but over time you may become comfortable in knowing when you may need to do this and how to go about it.

 

BT Home Hub Parental Controls causing Script Errors

The BT Home Hub cause a few issues, which can be easily fixed with a few simple steps seen in the video below.

Some more links on the ISP’s blocking content (Virgin & BT Customers):
https://droidbox.co.uk/blog/faq-2/uk-isps-blocking-content-how-to-remove-their-filters/

Alternatively, see the BT webpage – Stay safe with BT Parental Controls

 

How to use Quick Support

You may encounter an issue that you cannot solve yourself or using one of the many helpful videos on this site and YouTube. If you call our support team, they may need to “remote” into your DroidBOX® to help you solve the issue. To do this they use software called Quick Support. You can see what you will need to do on their request in the video below.

  • Mark

    I have installed a 750gb HDD into my droidbox TS-8, but when i download, update, install a new app everything goes into the existing in-bult memory and is filling up fast! how do i get full use out of this. I have installed correctly and my box is showing this within my storage section. many thanks

  • Thelorian Thurmacil

    I installed Wookie according to the Ytube video. Wookie from video addon is opening a community builds and on clicking the I am getting 2 options – 1. xbmckodiaddons.com Builds and 2. other 3rd party builds However none of them has anything in it. Model T8-S, I was setting up the box, hence nothing was installed in kodi before I attempted Wookie.