If you haven’t yet rebooted your router (modem/AP/network box), please remove the power from it, leave it for 30 seconds, then reconnect the power. Wait 2 minutes and check if the DroidBOX® is now happy to connect or not.

The DroidBOX® device itself has been turned off (rather than just left to sleep) and on again since you had this problem?

If you also have a network cable connected to the device, please ensure you have disabled Ethernet within Android’s Settings, or just disconnect the cable (LAN is preferred over WiFi by the system, so WiFi may be disabled if you have both connected).

If you’re either able to connect to your home’s network via a cable, or have an Android phone or tablet you can use for testing, please install WiFi Analyzer. Putting your phone/tablet in the same position as your DroidBOX® model, check if there are other WiFi channels you could reconfigure your modem/router to use, that have less congestion.

You can check internet connectivity by opening the SpeedTest app. This should be preinstalled on your device. If an internet connection is present, then you can proceed to checking your internet connection speed. If it is below 4Mbps, that may be causing the issue.

If a WiFi connection can’t be established (failed), then in open Android Settings -> WiFi and select your connection, click on it and select Forget. Now try reconnecting,  ensuring that the password entered is the same as displayed on your router – UPPER and lower case.

Could you double check if you have installed any Android applications (system tweaking, networking optimizing etc) that could feasibly alter WiFi settings under the hood. If you’re unsure, let us know the possibles, and we’ll investigate them for you. If you recently installed any media sharing, Miracast, AirPlay or UPnP based apps, double check if WiFi Direct has been turned on, within their settings pages.

Please do let us know the results of these checks, and if possible, the make and model of your router/modem/AP, so we can check if any potential conflicts have been raised with Android devices elsewhere. We have had a lot of customers who used British Telecom supplied modem/routers (normally re-badged Thomson models) that blocked proper access to our devices. Once an old ADSL microfilter was used, or in some cases, a modem/router borrowed from a friend, the DroidBOX® was able to connect normally again.
We hope we’ll be able to assist you in resolving this matter soon.

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  • Jeff Kaye

    I have an Android box running Kodi Jarvis 17. Works perfect but 2/3 times a day it stops. Checking the speedtest app, this shows Network Communication Error. I have to remove the Ethernet cable from the box, wait a few seconds and replace it. The time on screen has not stopped so I didn’t lose the internet altogether. I have replaced the Router, the cable and this is the 3rd box to give me the same problem. Any help you can give, would be much appreciated. Thanks

    • DroidBOX

      Does the same thing happen if you use WiFi?
      If it is a DroidBOX device, drop us an email – support@DroidBOX.co.uk with the order ID and we’ll work out what is happening.
      If it is from a different company, do their support staff have any suggestions?
      Might be worth a factory reset (if their support team agree), or seeing if they have an updated version of the firmware you could try.